Shipping & Returns
HOLIDAY SHIPPING 2017
No orders will be delivered on 12/24 or 12/25.
Orders including Color Bar must be placed by 11:59 PM PST on 12/13 to be received on or before 12/23. Orders that include Color Bar placed after this time will not be delivered on or before 12/23 regardless of shipping method selected.
• Ground Shipping: Order by 11:59 PM PST on 12/14 to receive on or before 12/23.
• 2-Day Air Shipping: Order by 11:59 PM PST on 12/19 to receive on or before 12/23.
• Next Day Air Shipping: Order by 11:59 PM PST on 12/20 to receive on or before 12/23..
*Kendra Scott is not responsible for any weather related delays that may impact your delivery date.
*NOTE: Nail lacquer is excluded from 2-Day Air and Next Day Air Shipping options.
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service. The following shipping methods are in effect during this time:
• Ground: Will arrive in 3-5 business days
• Two-Day: Will arrive in 2 business days
• Overnight: Will arrive the following business day
Free ground shipping offer valid on all orders. Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
All Color Bar orders are final sale.
All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed.
All Fine Jewelry orders are shipped via UPS and require a signature upon delivery.
Nail Lacquer - Restricted Hazardous Item
All Kendra Scott Nail Lacquer is final sale.
Nail Lacquer is considered hazardous material is restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
Multiple Shipping Addresses
At this time, we can only ship to one address per order.
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes).
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on Kendrascott.com, login, and refer to your recent orders.
Kendra Scott, LLC provides FREE RETURN SHIPPING (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott, LLC within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.
**Please note that custom pieces created on the Color Bar™ are NOT eligible for return or exchange. All sales from the Color Bar™ are considered final.
All sales are final on permanently discounted or marked down merchandise. Nail Lacquer, sale or clearance items or international orders are NOT eligible for return or exchange.
Purchases made using PayPal as a payment method are not eligible for exchange and can only be processed as a return.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com or by phone 866-677- 7023 between 8am – 8pm, Monday – Friday and 8am - 5pm Saturday and Sunday, CST.
Kendra Scott Retail Stores Purchases
If you are located near one of our retail stores – you can process an exchange for eligible items in-store.
Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.
Girls' Night Out promotions vary from week to week. Promotions are valid both in-store and online with specified coupon codes. Girls' Night Out promotions are not valid on previous purchases and cannot be combined with other offers.
Orders And Cancellations
An agreement for Kendra Scott, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Kendra Scott eCards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.