Shipping & Returns
Holiday 2018 Shipping Details
Orders including products customized at the Color Bar (including jewelry, charms and home goods) must be placed by 11:59 PM CT on 12/14 to be received on or before 12/24. Orders including products customized at the Color Bar placed after this time will not be delivered on or before 12/24 regardless of shipping method selected.
Guaranteed delivery on or before 12/24 (excluding items customized at the Color Bar) with the following shipping methods:
• Free Shipping: All orders placed by Tuesday, 12/18 at 11:59PM CT (Upgrades will be made when necessary to ensure delivery by 12/24.)
• 2-Day Shipping: All orders placed by Wednesday, 12/19 at 11:59PM CT
• Next Day Shipping: All orders placed by Friday, 12/21 at 12:00PM CT
*Kendra Scott is not responsible for any weather related delays that may impact your delivery date.
*NOTE: Nail lacquer is excluded from 2-Day Air and Next Day Air Shipping options.
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service. The following shipping methods are in effect during this time:
• Ground: Will arrive in 3-5 business days
• Two-Day: Will arrive in 2 business days
• Overnight: Will arrive the following business day
Free ground shipping offer valid on all orders. Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
All Color Bar orders are final sale.
All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed.
All Fine Jewelry orders are shipped via UPS and require a signature upon delivery.
Nail Lacquer - Restricted Hazardous Item
All Kendra Scott Nail Lacquer is final sale.
Nail Lacquer is considered hazardous material is restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
Multiple Shipping Addresses
At this time, we can only ship to one address per order.
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes).
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on Kendrascott.com, login, and refer to your recent orders.
Kendra Scott 2018 Holiday Return/Exchange Policy
We are happy to offer an extended return/exchange policy for qualifying items purchased 11/7/18-1/7/19. (Nail lacquer, sale items, and custom pieces created at the Color Bar are final sale and are not eligible for return or exchange.)
For items purchased on KendraScott.com: Items purchased 11/7/18-1/7/19 are eligible for refund or store credit through 1/31/19.
For items purchased in a Kendra Scott retail store: Items purchased 11/7/18-1/7/19 are eligible for exchange or store credit only through 1/31/19.
For items purchased at an authorized wholesaler: Please refer to the store’s policy. Returns and exchanges must be made through the store of purchase.
Kendra Scott, LLC provides FREE RETURN SHIPPING (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott, LLC within 30 days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product. To exchange an item, simply return it and place a new order for the item you want.
**Please note that custom pieces created on the Color Bar™, Nail Lacquer, permanently discounted or marked down merchandise, and international orders are considered Final Sale and are NOT eligible for return or exchange.
All sales are final on permanently discounted or marked down merchandise. Nail Lacquer, sale or clearance items or international orders are NOT eligible for return or exchange.
Purchases made using PayPal as a payment method are not eligible for exchange and can only be processed as a return.
Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com or by phone 866-677-7023 between 8am-10pm, Monday-Thursday and 8am-6pm Friday-Sunday, Central Time.
Kendra Scott Retail Stores Purchases
If you are located near one of our retail stores – you can process an exchange for eligible items in-store.
Any product purchased during a "Gift With Purchase" or “Buy One, Get One Free” promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.
All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.
Free Ground Shipping offer is valid on all orders within the Continental United States only, and excludes shipments to Alaska, Hawaii, Puerto Rico, and other US Territories.
Orders And Cancellations
An agreement for Kendra Scott, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Kendra Scott E-Gift Cards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase. Gift cards cannot be purchased or redeemed outside of the United States