Shipping & Returns

Curbside Pickup

We are now offering curbside pickup in select stores! Click here for details.

Shipping Information

Orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.

All orders are shipped via United Parcel Service (UPS). The following shipping methods are in effect during this time:

  • • Ground: Will arrive in 3-5 business days

  • • Two-Day: Will arrive in 2 business days

  • • Next Day: Will arrive the following business day

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

International

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery. For complete details about International Shipping and Returns please click here.

Color Bar

All Color Bar orders are final sale.

All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed.

Fine Jewelry

All Fine Jewelry orders are shipped via UPS and require a signature upon delivery.

ENGRAVING

All engraved items are final sale.

All engraved items will ship within 5 business days of an order being processed.

Nail Lacquer - Restricted Hazardous Item

All Kendra Scott Nail Lacquer is final sale.

Nail Lacquer is considered hazardous material is restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via UPS Surepost. Due to military handling time, delivery to some destinations may take up to 45 business days.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

P.O. Boxes

All orders are shipped via United Parcel Service (UPS) and cannot be delivered to P.O. Boxes.

Shipping Charges

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Tracking Orders

You can also click here, scroll down to the “Check Order” section and submit order information to check the status of your report.

 

Return Policy

HOLIDAY RETURN POLICY

Purchases made in store and online between 11/1/20 – 1/1/21 are eligible for store credit or exchange when returned to a Kendra Scott retail location until 1/30/21. Eligible online purchases may be sent back to the Kendra Scott distribution center with product in original packaging with tags in order to receive a full refund.

Engraved pieces, masks, nail lacquer, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.

KENDRA SCOTT PURCHASES MADE ONLINE AND SHIPPED TO HOME

Engraved pieces, masks, nail lacquer, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.

Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. If you have misplaced your shipping label, you can print a replacement pre-paid return shipping label by visiting kendrascott.com/returns. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at service@kendrascott.com or by phone 866-677-7023 between 8am – 8pm CT Monday – Friday and 8am – 5pm CT Saturday – Sunday.

Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.

KENDRA SCOTT PURCHASES MADE ONLINE AND PICKED UP CURBSIDE OR IN-STORE

Engraved pieces, masks, nail lacquer, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.

Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items. To return by mail, please complete the Return Form included in your “Buy Online, Pick Up At Store” order and print a pre-paid return shipping label for by visiting kendrascott.com/returns. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at service@kendrascott.com or by phone 866-677-7023 between 8am – 8pm CT Monday – Friday and 8am – 5pm CT Saturday – Sunday.

Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.

Kendra Scott Retail Store Purchases

Engraved pieces, masks, nail lacquer, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar ™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.

All other unworn, eligible unused items may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.

Promotion Information

Any product purchased during a "Gift With Purchase" or “Buy One, Get One Free” promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.

All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

Orders And Cancellations

An agreement for Kendra Scott, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Gift Cards

Kendra Scott E-Gift Cards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase. Gift cards cannot be purchased or redeemed outside of the United States.