Shipping & Returns
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service (UPS) or Lone Star Overnight (LSO). The following shipping methods are in effect during this time:
• Ground: Will arrive in 3-5 business days
• Two-Day: Will arrive in 2 business days
• Overnight: Will arrive the following business day
Free ground shipping offer valid on all orders. Free ground shipping offered within the contiguous United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.
International Returns & Exchanges
Kendra Scott, LLC provides FREE RETURN SHIPPING on qualified orders for international customers.
Any unworn merchandise must be sent back to Kendra Scott, LLC within 30 days of receipt of product.
Please note that custom pieces created on the Color Bar™, Nail Lacquer, permanently discounted or marked down merchandise are NOT eligible for return or exchange.
Please allow up to 30 business days for your return to be processed. You will receive a refund in the same currency and same exchange rate as your original order. Shipping and handling paid on your original order are not refundable.
To exchange an item, simply return it and place a new order for the item you want.
All Color Bar orders are final sale.
All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed.
All Fine Jewelry orders are shipped via UPS or LSO and require a signature upon delivery.
Nail Lacquer - Restricted Hazardous Item
All Kendra Scott Nail Lacquer is final sale.
Nail Lacquer is considered hazardous material is restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 business days.
Multiple Shipping Addresses
At this time, we can only ship to one address per order.
All orders are shipped via United Parcel Service (UPS) or Lone Star Overnight (LSO) and cannot be delivered to P.O. Boxes.
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on Kendrascott.com, login, and refer to your recent orders.
2019 HOLIDAY RETURNS
We are offering extended return timeframes for purchases made in our retail stores and on our website during the 2019 Holiday Season. See below for more details:
• Qualifying items purchased in a Kendra Scott retail store or official Kendra Scott Pop-Up Shop between 11/4/19-1/4/20 will be eligible for exchange or store credit until Friday, 1/31/20.
• Qualifying items purchased through kendrascott.com between 11/4/19-1/4/20 will be eligible for store credit (in the form of a Kendra Scott e-gift card) until Friday, 1/31/20 when returned to a Kendra Scott store or returned via UPS.
• Qualifying items purchased through kendrascott.com may be returned via UPS for refund or exchange up to 30 days after purchase.
*Please note: Color Bar, markdowns, nail lacquer are final sale.
Kendra Scott, LLC provides FREE RETURN SHIPPING. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Additionally, customers can print their own return shipping label for qualifying orders by visiting kendrascott.com/returns. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott, LLC within 30 days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product. To exchange an item, simply return it and place a new order for the item you want.
**Please note that custom pieces created on the Color Bar™, Nail Lacquer, permanently discounted or marked down merchandise orders are considered Final Sale and are NOT eligible for return or exchange.
Purchases made using PayPal as a payment method are not eligible for exchange and can only be processed as a return.
Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at firstname.lastname@example.org or by phone 866-677-7023 between 8am-8pm CT, Monday-Thursday; 8am-6pm CT, Friday-Saturday; 12pm-6pm CT, Sunday.
Kendra Scott Retail Store Purchases
If you are located near one of our retail stores – you can process an exchange for eligible items in-store.
Any product purchased during a "Gift With Purchase" or “Buy One, Get One Free” promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.
All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.
Free Ground Shipping offer is valid on all orders within the contiguous United States only, and excludes shipments to Alaska, Hawaii, Puerto Rico, and other US Territories.
Orders And Cancellations
An agreement for Kendra Scott, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Kendra Scott E-Gift Cards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase. Gift cards cannot be purchased or redeemed outside of the United States.