International Shipping during COVID-19
We have temporarily removed the option to ship internationally from our website. We plan to ship internationally again as soon as possible.
Kendra Scott has partnered with Borderfree to provide international shipping to more than 175 countries. Borderfree is a groundbreaking global e-commerce company that allows us to show all our prices in your currency and lets us take advantage of a fast, reliable shipping network. When you place an international order, your transaction will be with Borderfree, but Kendra Scott is happy to assist with customer service needs.
Your international purchase is managed and made secure by our partner vendor Borderfree, a technology company that helps U.S. retailers carry out transactions with consumers across the globe.
How to place an order
From the homepage if on a desktop device, click on the country displayed in the upper left at the top of the page and select your shipping destination and currency. Or, if you are using a mobile device, look for the country to be displayed in the bottom of the navigation menu. After selecting your shipping country and selecting the currency, product prices will be displayed in the currency you selected. If you don’t see your country listed, we don’t currently ship to that destination. For most countries you will see a guaranteed order total that includes shipping costs and any applicable duties and taxes that will paid at checkout. There are some counties that only offer the option to pay duties and taxes upon delivery. After you place an order, you will receive an email that your order was received, another email when it has been approved, and an email when it has shipped.
All international orders are processed by our international shipping partner, Borderfree.
The maximum order value for international shipment is USD $25,000 (does not include duties and taxes).
If you are shipping to an APO/FPO address, please use the regular checkout process, using the United States as your shipping country.
Once your transaction is complete, Kendra Scott will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
Most in-stock items will arrive 5-15 business days after receipt of your order. You'll see a more specific shipping range at checkout.
Please note that shipping windows are estimates and delivery dates cannot always be guaranteed.
How to check on the status of your international order
To check the status of your international order, please look it up with Borderfree here. Please have your order number and email available. Please reach out to our customer service team if you have any questions, 866-677-7023 or email firstname.lastname@example.org.
Borderfree supports a variety of payment methods which vary by destination, payment options presented at checkout. You will be charged at the time that your order ships, you will see "BF*Kendra Scott" on your credit card statement.
Please note that Borderfree is unable to support the purchase/redemption of any gift cards from Kendra Scott.
Foreign exchange rates are determined by Borderfree. They're based on interbank rates of exchange, which correspond with the average aggregate exchange rates applied in an e-commerce transaction. The exchange rates are updated daily. If exchange rates are updated while you're shopping, a message appears to let you know. Items purchased are not eligible for price adjustments due to changes in exchange rates.
Duties and Taxes
In general, duties and taxes are determined based on the type of product being shipped, its value, country of origin or manufacturing, and the classification of the item. At checkout, you may be presented with options to either prepay duties and taxes or to pay duties and taxes on delivery. If you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery. If you select to pay duties, taxes, and fees at delivery, payment of these fees is made to the shipping carrier when the order is delivered. If the total charge is not paid at delivery, the merchandise will be returned to Kendra Scott and the customer will not be refunded any of the shipping charges.
Returns & Exchanges
Kendra Scott, LLC provides FREE RETURN SHIPPING on qualified orders for international customers.
Any unworn merchandise must be sent back to Kendra Scott, LLC within 30 days of receipt of product.
Please note that custom pieces created on the Color Bar™, Nail Lacquer, permanently discounted or marked down merchandise are NOT eligible for return or exchange.
Please allow up to 30 business days for your return to be processed. You will receive a refund in the same currency and same exchange rate as your original order. Shipping and handling paid on your original order are not refundable.
To exchange an item, simply return it and place a new order for the item you want.
Promotions and Policies
International orders are not eligible for complimentary shipping.
International orders are not eligible to receive all promotions & policies.
Restrictions include the following:
• Free shipping
• Free returns
• Gift Wrap
• Promotions for products not eligible for international purchase & shipment
• Promotions or gifts with purchase
• Merchandise exchanges
Additionally, some products are not eligible for shipment to international destinations. Restrictions include the following:
• Nail Lacquer
• Gift Cards