Frequently Asked Questions

Shipping/General Ordering

Do you offer gift wrap?

 Yes, we are happy to offer complimentary gift wrap on our jewelry! On the checkout page, select “Yes” under the “Is This a Gift?” heading. We will wrap each item separately in an appropriate gift box. Home Goods (boxes, picture frames, candles) come in branded boxes and cannot be gift wrapped.

I am purchasing several gifts on the same order. Can I add multiple gift messages?

 At this time, we are only able to add one gift message per order, but each item will be gift wrapped individually. The gift message will be printed and enclosed with one gift tag.

I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?

 We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service (service@kendrascott.com) immediately if you have questions about changing or canceling your order.

I just placed an order – will I get a confirmation from you?

 Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you willreceive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to five business days), you will receive a second email that provides the UPS or LSO tracking information for your shipment. Please contact Customer Service (service@kendrascott.com) if you have not received your confirmation emails. For information about international orders, please visit our International FAQ page.

I just placed an order, but I need to change the shipping address. How do I do that? Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (service@kendrascott.com) as soon as you can if you need to change your shipping address.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.

I need to use two credit cards on my online order – how do I do that? At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)

I just placed an order. How will it be shipped to me? All domestic orders and returns are shipped via UPS (United Parcel Service) or Lone Star Overnight (LSO). Your tracking email will provide you with the carrier and tracking information for your shipment. See our International FAQ for information about international shipping.

Will a signature be required for delivery of my order? Only shipments of fine jewelry require a signature upon delivery.

Do you offer expedited shipping? Yes! On the checkout page, you will see all of your available shipping options (Ground, 2 Business Day, and Next Business Day). For expedited orders to ship same-day, they must be placed before noon central time. (For example, if you place an order at 2pm Central Time on a Wednesday with Next Business Day shipping, it will not leave our facility until the following business day (Thursday). It would be delivered the business day after that (Friday).

Do you ship internationally? Yes, please see our International FAQ for more information.

Authorized Kendra Scott Retail Partners



Amazon.com.kydc LLC



Corporate Catwalk



Helen of New York



LavishlyHip



Rent the Runway



Revolve Clothing



Rocks Box



Stitch Fix



The Jeweler's Wife



Zappos



Zulily, LLC

Repairs

We are only able to offer repairs on our fine jewelry that was purchased and shipped within the United States. If you have an item needing repair or are located in another country, please contact Customer Service (service@kendrascott.com), and we will be happy to look into your options.

Visit Us in Store

What is the closest Kendra Scott near me? Find the closest Kendra Scott store to you in our Store Directory.

What other stores sell Kendra Scott? You can find other retailers that sell Kendra Scott near your location with the “Find Other Retailers Near You” tool here.

Discounts and Promotions

I have a discount code. How do I add that to my order? Discount codes can be entered in the Coupon Code field in your Shopping Bag, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.

I have two discount codes. How do I enter both? We are only able to apply one discount code per order.

How do your promotions work? All promotions are limited to the specified dates/times and cannot be applied to previous purchases, gift card purchases, sales tax, or shipping charges. Promotions cannot be combined.

Buy One, Get One (BOGO) – If exchange or return of promotional merchandise forces purchase out of line with terms, total will be adjusted to reflect updated balance due, which must be reconciled at time of return or exchange.

Gift With Purchase (GWP) – Any product purchased during a promotion related to a “gift with purchase” can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the free gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

Buy More, Save More (BMSM) – Buy More Save More discounts apply only when purchase contains the minimum respective spend as specified.

How do I redeem your birthday discount? – Our birthday discount is offered for in-store purchases only. During your birth month, you can receive 25% off one fine jewelry or home item, or 50% off all other items. This discount may only be applied to one item. It may not be applied to previous purchases or combined with other offers. All sales are final – items purchased with the birthday discount are not eligible for return or exchange. Purchases of gift sets and gift cards are not eligible for discount. Please present birthday discount email and a valid photo ID to redeem this offer. ID owner must be present at time of purchase. This offer is non-transferable. Offer may be redeemed one time during the month of your birthday as shown on valid photo ID. Limit of one discount per person per year. Birthday discount is only eligible to be redeemed in one store. If no email is present, the purchaser must be present with valid photo ID and sign up for our email list.

I lost an earring! Can I buy just one? – As long as we have your earrings in stock, we are happy to offer you our Half Earring Exchange! Just bring your one earring in to any of our retail stores, and we will be happy to sell you a brand-new pair of the same style and color for half price. If you do not live near one of our retail stores, contact Customer Service (service@kendrascott.com) and we will look into your options.

Price Adjustments

Do you make price adjustments? We are happy to honor price adjustments within 7 days of the original purchase date. Adjustments will be issued to the original form of payment. To receive a price adjustment for items purchased on kendrascott.com, contact our customer service team at 866-677-7023 or service@kendrascott.com. To receive a price adjustment for items purchased through a Kendra Scott retail store, bring your receipt to your nearest Kendra Scott retail store.

Gift Cards

Do you sell gift cards? Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website (www.kendrascott.com). It will be emailed to the recipient within 24 hours of submitting your order. Physical gift cards are also available for purchase and will be shipped directly to you or the recipient via UPS or LSO. Both e-cards and physical gift cards can be used in any Kendra Scott retail store or on kendrascott.com for orders shipping domestically. Physical gift cards may also be purchased in any Kendra Scott retail store. Gift cards cannot be purchased or redeemed outside the US.

Wholesale Inquiries

How can I sell Kendra Scott jewelry in my boutique/store? Thank you for your interest! Contact our wholesale team at sales@kendrascott.com for more information.

Events/Donations

Are you able to donate to my charity event? We love giving back! Visit our Community Giving page for more information.

I have a tax ID number. Can I use that for a tax-exempt purchase online? We are not able to process tax-free purchases through our website.

Returns

What is your return policy? For the 2019 Holiday Season: To provide WOW customer service, all purchases made from 11/4/19-1/4/20 will be eligible for exchange or store credit until Friday, 1/31.

Kendra Scott Retail Stores: Eligible items may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.

Kendrascott.com: Kendra Scott, LLC provides  FREE RETURN SHIPPING.  A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott, LLC within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.

Authorized Kendra Scott Wholesaler: Please refer to the store’s policy. Returns and exchanges must be made through the store of purchase.

I need to return something from my order. How do I do that? If your item is eligible for return, there should have been a pre-paid UPS return shipping label and return form included with your shipment. Fill out the form and use the UPS label to send the package back to us (do not take to the Post Office). You will receive an email confirmation when the refund has been issued or when the new item is being shipped. Sale items and Color Bar™ items are final sale, and are not eligible for return or exchange. You can re-print your return shipping label for eligible items here. For information regarding international returns and exchanges, please visit our International Orders page.

I would like to exchange a gift I received. How do I do that? Contact Customer Service (service@kendrascott.com) – we are happy to look into your options!

How long does it take for returns and exchanges to be processed? Please allow up to 15 business days for the processing of returns and exchanges. Depending on your financial institution, refunds can take up to five business days to appear on your credit card/bank statement.

Jewelry Materials

WHAT IS KENDRA SCOTT JEWELRY MADE OF?

Kendra Scott earrings, bracelets, necklaces, and rings are made with a variety of metals and stones. Learn more about some of our materials and metals in the Kendra Scott Encyclopedia. When shopping online, each product lists the specific metal and stone used.

Fashion Jewelry:

14K Yellow Gold Plated Over Brass

14K Rose Gold Plated Over Brass

Rhodium Plated Over Brass

Gunmetal Plated Over Brass

Fine Jewelry:

14K Yellow Gold

14K Rose Gold

14K White Gold

What is Gunmetal jewelry?
 Gunmetal jewelry is kind of jewelry plated with Copper, Tin, and Zinc to create a dark, moody hue.

What’s the difference between bronze and gunmetal?

 Bronze is made by combining Copper and Tin, while Gunmetal is a type of Bronze metal made up of Copper, Tin, and Zinc.

What kind of earrings can you wear for sensitive ears?
 For sensitive ears, we recommend wearing earrings from our Fine Jewelry collection. Made with 14k Yellow Gold, 14k Rose Gold, and 14K White Gold, these materials won’t irritate those with a Brass allergy.

About Jewelry

NECKLACES

What is a pendant? 

 A pendant is a piece of jewelry, small or large, that hangs from a chain worn around the neck. Common in fashion, pendant necklaces are usually dainty, with a small stone or charm accent. Our favorite pendant necklace is our #1 best seller, the Elisa.

What is the loop at the top of a pendant called? 

 Did you know the loop at the top of a pendant is called the bail? It allows it to be attached to a necklace. Some pendants have two bails that connect the pendant on either side, while others have one bail at the top to allow it to dangle from the necklace.

What are the different types of necklaces? 

 Statement - These necklaces are known for their ability to stand out. Usually colorful, bold, and sparkly they can be large or short, with unique shapes and hues. Statement necklaces are perfect for dressing up a wide range of looks. Pendant - Small and dainty, pendant necklaces are loved for their small stones or charms that dangle from a delicate chain. These necklaces are great for layering and can be worn with any outfit. Lariat (Y Necklace) - Known for their unique shape, lariat necklaces are long and form a Y. These necklaces usually have one charm or pendant at the bottom and look stunning with a deep v-neck. Choker - These necklaces are made to fit close to the neck (making them ideal for high necklines), but are also adjustable so you can find the right length for you.

What is a choker? 

 A choker necklace is the shortest of all necklaces, designed to be worn close to the neck and usually measuring around 16 inches. Choker necklaces are the perfect first layer, that can then have pendant necklaces or long necklaces added beneath.

Can you wear earrings with a choker? 

 Yes! Because choker necklaces are so dainty and delicate, you can wear earrings with a choker necklace. We suggest wearing stud earrings or simple hoop earrings to complete your look, or go for something more high impact with a pair of drop earrings or statement earrings.

What is a Druzy necklace? 

 A Druzy necklace is a necklace that uses Druzy, also known as the natural formation of crystal on a rock, as a pendant or feature.

Bracelets

What is the difference between a bracelet and a bangle? 

 A bangle is a type of bracelet that doesn't fit tightly to the wrist, and can't be clasped or unclasped. It's made to slide up and down the arm, and can easily be stacked with several other bracelets.

What is a bangle bracelet? 

 A bangle bracelet is a closed bracelet that can't be clasped or unclasped, and doesn't fit tightly to the wrist. To put it on, all you need to do is slide your hand through the bracelet. This style of bracelet is made to slide loosely up and down the arm. Plus, they look beautiful when stacked with other bangle bracelets, cuffs, or chain bracelets.

What’s the difference between a bangle and a cuff? 

 A bangle bracelet is a closed bracelet that can't be clasped or unclasped, and doesn't fit tightly to the wrist. On the other hand, a cuff bracelet features an open design and an adjustable fit. Bangle bracelets can slide up and down the arm, while cuff bracelets can be squeezed to stay in one place on the wrist or arm. Both of these bracelets look great stacked – especially together!

Jewelry Care

How do I clean my Kendra Scott jewelry? 

 Because our fashion jewelry is 14K Gold or Rhodium plated over brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. The Kendra Scott jewelry pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.

Find more information and fine jewelry care instructions here.

Can you wear gold plated jewelry in the shower? 

 We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.

How do you care for Druzy jewelry? 

 To care for Druzy jewelry, simply polish it with a jewelry polishing cloth. Do not expose your Druzy jewelry to harsh chemicals such as cleaning products, as it can damage the stone and metal finish of the jewelry.

Fit

How do you wear a pendant necklace? 

 To wear your Kendra Scott pendant necklace, open the necklace clasp and close it on one of the loops at the end of the chain. To make your pendant necklace longer, close the clasp on the loop at the very end of the chain. To make it shorter, close the clasp on the loop furthest away from the end of the chain.

How loose should a bracelet be? 

 Your Kendra Scott bracelet should fit loose enough that it moves a little, but not loose enough to fall off your hand. We recommend that you be able to fit one finger underneath your bracelet. Most of our bracelets are adjustable, so you can customize them to fit your wrist perfectly.

Color Bar™

What is the Color Bar™ by Kendra Scott? The Color Bar™ by Kendra Scott is an in-store and online experience where personal style meets instant gratification, meaning it’s easy to turn the jewels (and home décor!) of your dreams into reality. Read more about how the Color Bar™ works here.

What is a Kendra Scott Color Bar™ Party? A unique customization experience, the Color Bar™ is where personal style meets instant gratification. And now we’re taking that experience to the next level – we plan, you party. All you have to do is choose from three party packages! They all include a reservation at the Color Bar™ for three or more guests, one piece of custom jewelry per person, a private styling consultation, and bubbly to enjoy. Learn more about how to the Color Bar™ works here, and contact your local Kendra Scott store to plan your event.

Photo Upload

Is the print  purchase free? Yes, we are gifting one free print of an uploaded photo with the purchase of a Kendra Scott frame.

What frame sizes do you offer? We offer 4x4, 4x6, and 5x7 frames. However, we only offer photo upload for our 4x6 and 5x7 frames due to the quality and sizing of our  prints.

Can I pay for multiple or additional prints? At this time, we are only able to provide one print per frame purchase. 

How do I size and crop my photo?  To size and crop your photo after upload, drag your picture around to fill the entire photo screen. Make sure you picture fills the entire gray around of the upload box. Any gray area left in the box will be white space on the photograph. You can also rotate your picture, zoom in and out and drag the photo around as needed to fill the gray space.

How do I upload a photo?   Save your photo to your computer. Once you select your frame in the desired stone, you can upload it with the blue “Add Your Photo” button below the product. Once you click the button, you can upload your photo from your computer or drag and drop the photo to the upload box.

Do you have guidelines on the type of photos you can upload and process?   Yes, please see our Terms & Conditions for more details: When you provide Kendra Scott any photo, design or image (“User Submitted Materials”), you are certifying that you own all relevant rights of the work, that you consider the User Submitted Materials non-confidential and non-proprietary, and that the User Submitted Materials do not and will not infringe the intellectual property or other rights of any third party, including, without limitation, any third party patents, copyrights, or trademarks, or any right of publicity or privacy, and that the User Submitted Materials are not unlawful, fraudulent, threatening, abusive, indecent, libelous, defamatory, obscene or otherwise objectionable. By providing such User Submitted Materials to Kendra Scott, you likewise represent and warrant that you and every identifiable individual who appears in the User Submitted Materials has provided their consent, release and permission, and if under the age of 18, the minor’s parent or guardian has provided such consent, release and permission.  Further, you agree to indemnify and hold Kendra Scott, its directors, officers, shareholders, employees, contractors, agents, representatives, affiliates, and third party users harmless from and against any and all claims, liabilities, damages, costs, attorney fees that arise directly or indirectly out of or from: (i) your violation of these Terms, any other agreement or terms of use with us, any representation or warranty contained herein or any applicable law; or (ii) your User Submitted Materials. Kendra Scott reserves the right to cancel any order that contains an image or text that, in its sole discretion, is not deemed appropriate for the brand or otherwise violates these terms.  These terms are in addition to the Terms & Conditions that are applicable to online purchases at  www.kendrascott.com

Specialty Jewelry

MOOD STONES

What is a mood ring? A mood ring is a ring that changes color depending on the temperature of your skin. Our mood stone is created by placing faceted glass over heat-changing paper.

Does Kendra Scott sell mood rings? Yes! Shop our collection of Mood Stone jewelry here.

What do the colors on a mood ring/charm mean?

Pink - Optimistic

Purple - Passionate

Amber - Creative

Green - Motivated

Cobalt - Content

Navy - Introspective

How do mood stones work? Our take on the nostalgic trend, Kendra Scott mood rings and charms feature a mood stone created with faceted glass over heat-changing paper. For the most accurate results, we recommend wearing your mood stone in contact with your skin or over thin clothing.

Birthstone Related Jewelry

What are the birthstones for each month? At Kendra Scott, the birthstone colors for each month are, in order from January to December, Berry Glass, Amethyst, Light Blue Illusion, Clear Glass, Emerald Cat’s Eye, Ivory Mother-of-Pearl, Bright Red Glass, Peridot Illusion, Cobalt Cat’s Eye, Berry Illusion, Citrine, and London Blue Glass. Learn more in the Kendra Scott Guide to Birthstone Jewelry.

What birthstone jewelry products does Kendra Scott offer? We offer birthstone inspired necklaces, bracelets, and earrings. Shop our collection of birthstone colors here.

What is the birthstone color for January? Berry Glass

What is the birthstone color for February? Amethyst

What is the birthstone color for March? Light Blue Illusion. Learn more about our Illusion technique here.

What is the birthstone color for April? Clear Glass

What is the birthstone color for May? Emerald Cat’s Eye. Shop our Cat’s Eye jewelry here.

What is the birthstone color for June? Ivory Mother-of-Pearl. Learn more about Mother-of-Pearl here.

What is the birthstone color for July? Bright Red Glass

What is the birthstone color for August? Peridot Illusion. Learn more about our Illusion technique here.

What is the birthstone color for September? Cobalt Cat’s Eye. Shop our Cat’s Eye jewelry here.

What is the birthstone color for October? Berry Illusion. Learn more about our Illusion technique here.

What is the birthstone color for November? Citrine

What is the birthstone color for December? London Blue Glass

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