Kendra Scott Returns Portal

Return Your Item in 4 Easy Steps:

1

Enter Your Name, Address, Contact Information and Order ID in the fields provided.

2

Click "Create Your Return Label" to generate your pre-paid USPS return shipping label.

3

Print the label and affix to the outside of your package, include a copy of your shipping invoice or the return form at the link below: Return Form

4

Drop the package off at your nearest USPS return location. Please visit here for a list of USPS locations near you: Find USPS Post Offices & Locations Near Me .
Please allow up to 15 business days from delivery for processing. ​

Lab Grown Diamond products that originally arrived with IGI certifications may not be returned without the original certification(s) provided. Any returns without original certification(s) are subject to a $20.00 re-print fee per certificate and refund is held until Kendra Scott receives the product and re-printed certificates.

Customer Service

Monday – Friday 8am – 5pm CT

Saturday – Sunday 12pm – 5pm CT

866-677-7023

service@kendrascott.com

Create Your Return Label