Eligible, unworn, unused online purchases must be returned to Kendra Scott by mail, with product in its original packaging with tags, within 30 days of receipt of product in order to receive a full refund.

Engraved pieces, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, customized hats, hat accessories, blankets, custom pieces created at the Color Bar®, curated items, merchandise marked as Final Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. Coupon or discount codes are eligible for one-time redemption and cannot be reused if item is returned or exchanged.

Our fashion jewelry is 14K gold or rhodium plated over brass. Protect the plating of your jewelry (and avoid tarnish) by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair and cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss. For more information on how to care for your jewelry, visit here.

Across our fashion, demi-fine, and fine jewelry collections, we use different metals to create our designs. Learn more about each metal type of your jewelry and how to care for it here.

We ask for 3-5 business days for processing on all orders placed with ground shipping. Order placed on Saturday and Sunday, or after 12pm CST will begin processing the following business day. Orders placed before 12pm CST with expedited shipping will ship same day. Orders placed after 12pm or on the weekend will ship the following business day.

Want it sooner? See if your item is available at a store near you by visiting our store locator.