Holiday Return Policy
Purchases made in store and online between 11/1/25 – 1/1/26 are eligible for store credit or exchange when returned to a Kendra Scott retail location until 1/31/26. Eligible online purchases may be sent back to the Kendra Scott distribution center with product in original packaging with tags in order to receive a full refund.
Engraved pieces, customized hats, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar® and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.
Non-Holiday Return Policy
Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Engraved pieces, Birthday Discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces created at the Color Bar™ and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.
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