Frequently Asked Questions for Color Bar®
Color Bar® by Kendra Scott is a unique in-store and online experience where you can design custom, personalized jewelry to express yourself and the moments, people, and places that matter the most. You can customize your favorite style with initials, charms, and more symbols that tell your story, creating a piece unlike any other.
Yes, after you design your custom style, each piece of Color Bar® jewelry is made to order by a member of our team.
We often use stones that feature natural or enhanced colors, which may vary in saturation, texture, and overall appearance. This uniqueness is a hallmark of natural stones. Due to the one-of-a-kind nature of the stones, exact colors and patterns may vary slightly from the image shown.
Your online Color Bar® order will take an extra 1-2 business days for assembly before shipping. When you design in store, you’ll be able to take your new piece home with you after just a few minutes.
There’s no need to make an appointment—we're always here for you! Our team can’t wait to bring your customization to life!
Because Color Bar® jewelry is made to order, it is final sale and cannot be returned or exchanged. If you have any questions, our customer service team is always here to help.
Yes! Your birthday discount can be used on one fashion Color Bar® item during your birthday month.
If you are unable to add a finished piece to your cart, it is likely because the metal or stone option you have selected is sold out online. Please contact your local store and see if they can help you design your new favorite piece in person. You can find your store by visiting our store locator HERE.
At this time, you cannot use the Buy Online, Pick Up in Store option for Color Bar® orders.
Color Bar® offers a wide variety of stones and specialty materials, and some selections may add to the base price of your piece. Pricing can vary even within the same stone family, so a higher price does not necessarily mean one stone is “better” quality than another.
- Drusy — Additional cost varies by selection, with options shown from approximately +$8–$15.
- Magnesite — Additional cost varies by selection, with options shown from approximately +$8–$10.
- Lab Grown Opal — Select options may add up to $35.
- Specialty materials & designs — Pricing varies by selection, with options such as filigree and illusion stones carrying an additional cost.