Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed. Orders submitted before 12PM CST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes). The following shipping methods are in effect during this time:
Ground (will arrive in 3-5 business days)
Two-Day (will arrive in 2 business days)
Overnight (will arrive the following business day)
International: All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott Design, Inc. is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
All shipping charges are non-refundable. No exceptions.
Kendra Scott Design, Inc. provides FREE RETURN SHIPPING (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott Design, Inc. within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.
**Please note that custom pieces created on the Color Bar™ are NOT eligible for return or exchange. All sales from the Color Bar™ are considered final.
All returned packages must include the securely packaged merchandise, the original invoice, and a completed return form.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com or by phone 866-677-7023 between 8am – 8pm, Monday – Friday and 8am - 5pm Saturday and Sunday, CST.
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.
Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.
Kendra Scott Design, Inc is happy to offer free ground shipping on all orders over $150 (pre-tax). This offer applies to orders within the contiguous United States. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
Girls' Night Out promotions vary from week to week. GNO runs from 4PM CST to midnight unless specified otherwise. Promotions are valid both in-store and online with specified coupon codes. Girls' Night Out promotions are not valid on previous purchases and cannot be combined with other offers.
An agreement for Kendra Scott Design, Inc. to sell goods is made when we accept your order. The description of goods, price and applicable tax are agreed on between purchaser and seller when order is placed. Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled.
Kendra Scott eCards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card.
Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.
Customers can receive free gift wrapping on all online orders. Any order containing a gift message will be packaged in special Kendra Scott boxes. Please note that only orders containing a gift message will receive gift wrapping.
By purchasing goods from Kendra Scott Design, Inc. you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Kendra Scott Design, Inc. is not responsible for lost or damaged jewelry after delivery has been accepted.
We collect personally identifiable information through communications with you or through the Kendra Scott website, whenever you interact with Kendra Scott online. Some examples include:
• Creating an account on the Kendra Scott website
• Purchasing product on the Kendra Scott website
We use personal information collected on our website to create a better shopping experience for each consumer. Kendra Scott Design, INC will never sell or misuse your personal information.
We respect the intellectual property rights of others, and require that users of our website do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to our Copyright Agent, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2) (the “DMCA”), named below:
• Your postal address, telephone number, and email address;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the alleged infringing material is located;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
• A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Attn: Copyright Agent
1400 S. Congress Avenue, STE A170
Austin, TX 78704
Phone: (512) 499-8400
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