Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed. Holiday Color Bar™ Policy: All orders containing custom pieces must be placed by Tuesday, December 16th at 12:00PM CST (noon) in order to guarantee delivery by December 24th.
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes). The following shipping methods are in effect during this time:
Ground (will arrive in 3-5 business days)
Two-Day (will arrive in 2 business days)
Overnight (will arrive the following business day)
International: All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott Design, Inc. is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
We offer FREE GROUND SHIPPING for orders placed between November 26 - December 25, 2014 within the continental U.S.
The last day Kendra Scott Design, Inc. can provide UPS Ground Shipping with December 24th delivery is December 18th, 2014. All orders placed by 12:00PM CST (noon) with Ground Shipping selected should arrive by December 24th. December 24th delivery is not guaranteed for shipments delayed by weather.
Orders with expedited shipping (two-day or overnight) must be placed by 12:00PM CST (noon) to guarantee delivery. Any expedited orders placed after 12:00PM CST (noon) will not ship until the following business day. The last day Kendra Scott Design, Inc can provide UPS 2nd Day Air Shipping with December 24th delivery is Sunday, December 21st. All orders placed by 12:00AM CST (midnight) with 2nd Day Air selected should arrive by December 24th.
Please note: Orders placed on Wednesday, December 24th through Friday, December 26th will begin shipping on Monday, December 29th.
All shipping charges are non-refundable. No exceptions.
During the holiday season, returns will be extended through January 25th, 2015. Returns will be accepted for all non-final sale items. When shipping a return, remember to include the return form and original invoice with your package. You will be refunded for your item in the same form of payment originally used, within 15 business days of our receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax. Items marked as gifts will be returned to the original form of payment or can be exchanged for another item.
Kendra Scott Design, Inc. provides FREE RETURN SHIPPING (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott Design, Inc. within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.
**Please note that custom pieces created on the Color Bar™ are NOT eligible for return or exchange. All sales from the Color Bar™ are considered final.
All returned packages must include the securely packaged merchandise, the original invoice, and a completed return form.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at firstname.lastname@example.org or by phone 866-677-7023 between 8am – 8pm, Monday – Friday and 8am - 5pm Saturday and Sunday, CST.
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.
Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.
Kendra Scott Design, Inc is happy to offer free ground shipping on all orders over $150 (pre-tax). This offer applies to orders within the contiguous United States. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
Girls' Night Out promotions vary from week to week. GNO runs from 4PM CST to midnight unless specified otherwise. Promotions are valid both in-store and online with specified coupon codes. Girls' Night Out promotions are not valid on previous purchases and cannot be combined with other offers.
An agreement for Kendra Scott Design, Inc. to sell goods is made when we accept your order. The description of goods, price and applicable tax are agreed on between purchaser and seller when order is placed. Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled.
Kendra Scott eCards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card.
Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.
Customers can receive free gift wrapping on all online orders. Any order containing a gift message will be packaged in special Kendra Scott boxes. Please note that only orders containing a gift message will receive gift wrapping.
Customers can sign up to receive the Kendra Scott Birthday Discount in any of our retail locations. An active email account must be registered with Kendra Scott prior to the first day of your birthday month to receive the Birthday Discount. Discount is valid in-store only. A valid photo ID verifying your birthday is required at the time of redemption. Discount valid on one, full-priced item only. Item purchased using the Birthday Discount is final sale. Birthday Discount cannot be combined with other offers or applied to previous purchases. Birthday Discount is subject to change at any time at the discretion of Kendra Scott Design, INC.
By purchasing goods from Kendra Scott Design, Inc. you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Kendra Scott Design, Inc. is not responsible for lost or damaged jewelry after delivery has been accepted.
We collect personally identifiable information through communications with you or through the Kendra Scott website, whenever you interact with Kendra Scott online. Some examples include:
• Creating an account on the Kendra Scott website
• Purchasing product on the Kendra Scott website
We use personal information collected on our website to create a better shopping experience for each consumer. Kendra Scott Design, INC will never sell or misuse your personal information.