Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed. Orders submitted before 12PM CST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes). The following shipping methods are in effect during this time:
Ground (will arrive in 3-5 business days)
Two-Day (will arrive in 2 business days)
Overnight (will arrive the following business day)
International: All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott Design, Inc. is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
All shipping charges are non-refundable. No exceptions.
Kendra Scott Design, Inc. provides FREE RETURN SHIPPING (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott Design, Inc. within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.
**Please note that custom pieces created on the Color Bar™ are NOT eligible for return or exchange. All sales from the Color Bar™ are considered final.
All returned packages must include the securely packaged merchandise, the original invoice, and a completed return form.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at firstname.lastname@example.org or by phone 866-677-7023 between 8am – 8pm, Monday – Friday and 8am - 5pm Saturday and Sunday, CST.
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.
Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.
Kendra Scott Design, Inc is happy to offer free ground shipping on all orders over $150 (pre-tax). This offer applies to orders within the contiguous United States. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
Girls' Night Out promotions vary from week to week. GNO runs from 4PM CST to midnight unless specified otherwise. Promotions are valid both in-store and online with specified coupon codes. Girls' Night Out promotions are not valid on previous purchases and cannot be combined with other offers.
An agreement for Kendra Scott Design, Inc. to sell goods is made when we accept your order. The description of goods, price and applicable tax are agreed on between purchaser and seller when order is placed. Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled.
Kendra Scott eCards and physical gift cards can be redeemed online or in any Kendra Scott Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card.
Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.
Customers can receive free gift wrapping on all online orders. Any order containing a gift message will be packaged in special Kendra Scott boxes. Please note that only orders containing a gift message will receive gift wrapping.
By purchasing goods from Kendra Scott Design, Inc. you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Kendra Scott Design, Inc. is not responsible for lost or damaged jewelry after delivery has been accepted.
We collect personally identifiable information through communications with you or through the Kendra Scott website, whenever you interact with Kendra Scott online. Some examples include:
• Creating an account on the Kendra Scott website
• Purchasing product on the Kendra Scott website
We use personal information collected on our website to create a better shopping experience for each consumer. Kendra Scott Design, INC will never sell or misuse your personal information.
No Purchase Necessary. A Purchase will not Increase Your Chances of Winning.
Eligibility: The Kendra Scott #ColorfulConfidence (the “Contest”) is open to bloggers that are members of rewardStyle who are legal residents of the United States and are at least eighteen (18) years old. Employees of Kendra Scott Design, Inc., as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee, are not eligible to enter.
Sponsor: The Contest is sponsored by Kendra Scott Design, Inc. (the “Sponsor”), located at 1400 South Congress Avenue, Suite A-170, Austin, Texas 78704. The Contest is in no way sponsored, endorsed, administered by, or associated with rewardStyle, Instagram, Facebook and/or any other social media website or platform on which it may appear.
Agreement to Official Rules: By entering the Contest, you indicate your full and unconditional agreement to, and acceptance of, (a) these Official Rules and (b) Sponsor’s decisions regarding the Contest, which are final and binding. Winning a prize is contingent upon fulfilling all requirements set forth herein.
Entry Periods: The Contest begins at 12:00am CT on July 1, 2015, and ends at 11:59pm CT on July 31, 2015 (“Entry Period”). Entries submitted before or after the Entry Period will not be eligible. Sponsor’s computer is the official time-keeping device for the Contest.
How to Enter: To enter, Using LikeToKnow.it, capture your favorite KS moment; Post the photo on Instagram using the hashtags #kendrascott and #ColorfulConfidence; and Use LikeToKnow.it linking back to product(s) on www.kendrascott.com. There is no limit of entries per Instagram account.
Content Requirements: Your entry must not (a) violate any third party rights, including, but not limited to, copyrights, trademark rights, or rights of privacy and publicity; (b) contain defamatory statements; (c) include threats to any person, place, business, or group; (d) be obscene or indecent; (e) depict any risky behavior, as determined by Sponsor in its sole discretion; (f) contain any third party trademarks or logos, other than the Kendra Scott trademark or logo; and (g) have been entered in any other contest or have been published or distributed in any other media. Sponsor reserves the right to refuse to post any entry for any reason.
Entrant’s Warranties and Representations: By submitting an entry, you warrant and represent that (a) the entry is an original work created solely by you for entry in the Contest; (b) you own all rights to the entry; (c) to the extent the entry depicts or features the voice of any individual, you are the individual pictured and heard in the submission, or, alternatively, that you have obtained written permission from each person appearing in the entry to grant the rights to Sponsor described in the “Sponsor’s Rights to Entries” section below, and can make written copies of such permissions available to Sponsor upon request; and (d) the entry complies with all requirements of these Official Rules.
Sponsor’s Rights to Entries: By participating, you (a) irrevocably grant Sponsor, its agents, licensees, and assigns the unconditional and perpetual (non-exclusive) right and permission to copyright, reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your entry as-is or as-edited (with or without using your name) in any media throughout the world for any purpose, without limitation, and without additional review, compensation, or approval from you or any other party; (b) forever waive any rights of copyrights, trademark rights, privacy rights, and any other legal or moral rights that may preclude Sponsor’s use of your entry, or require any further permission for Sponsor to use the entry; and (b) agree not to instigate, support, maintain, or authorize any action, claim, or lawsuit against Sponsor on the grounds that any use of the entry, or any derivative works, infringes any of your rights as creator of the entry, including, without limitation, copyrights, trademark rights, and moral rights.
Selection of Potential Winners: During the Entry Period, Sponsor will evaluate all Entries and select one (1) potential winner on the following Friday’s, July 10, July 17, July 24 and July 31, for a total of four (4) potential winner(s), based on the following Judging Criteria: creativity, imagery and content curation. The odds of being selected depend on the number of entries received and the performance of each entrant.
Notification and Requirements of Potential Winner(s): Sponsor will attempt to notify the potential winner(s) within one (1) business day of the date of selection via the email provided on your blog contact page and their Entry will be re-grammed the following day. Except where prohibited, a potential winner may be required to complete and return an affidavit of eligibility and liability/publicity release. If a potential winner is a minor, his/her parent or legal guardian will be required to sign the documents on his/her behalf. If a potential winner fails to respond or to sign and return these documents within the required time period, an alternate potential winner may be selected in his/her place according to the Judging Criteria. Only three (3) alternate potential winners may be contacted.
Prize(s): Weekly winners: one (1) winner will be chosen on July 10, July 17 and July 24. Each Weekly winner will receive a $250 Kendra Scott gift card and their Entry post will be re-grammed on the Kendra Scott Instagram page; and Grand Prize winner: one (1) winner will be chosen on July 31. The Grand Prize winner will receive a $500 Visa gift card, a $250 Kendra Scott gift card and their Entry post will be re-grammed on the Kendra Scott Instagram page. A winner is responsible for paying any applicable income taxes and any and all other costs and expenses not listed above. Any prize details not specified above will be determined by Sponsor in its sole discretion. A prize may not be transferred and must be accepted as awarded. You may not request cash or a substitute prize; however, Sponsor reserves the right to substitute a prize with another prize of equal or greater value if the prize is not available for any reason, as determined by Sponsor in its sole discretion.
General Conditions: In the event that the operation, security, or administration of the Contest is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Sponsor may, in its sole discretion, either (a) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these Official Rules; or (b) award the prize(s) according to the Judging Criteria from among the eligible entries received up to the time of the impairment. Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the operation of the Contest or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to undermine the legitimate operation of the Contest may be a violation of criminal and civil law, and, should such an attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by Sponsor to enforce any term of these Official Rules shall not constitute a waiver of that provision. Proof of sending any communication to Sponsor by mail shall not be deemed proof of receipt of that communication by Sponsor. In the event of a dispute as to any online entry, the authorized account holder of the email address or social media account used to enter will be deemed to be the participant. The Contest is subject to federal, state, and local laws and regulations and is void where prohibited.
Release and Limitations of Liability: By participating in the Contest, you agree to release and hold harmless Sponsor, rewardStyle, Instagram, Facebook and/or any other social media website or platform on which the Contest may appear, its/their respective parent(s), subsidiaries, affiliates, and each of their respective officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of any prize, including, but not limited to (a) unauthorized human intervention in the Contest; (b) technical errors related to computers, servers, providers, or telephone, or network lines; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail; (e) errors in the administration of the Contest or the processing of entries; or (f) injury or damage to persons or property. You further agree that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. You waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.
Disputes: Except where prohibited, you agree that any and all disputes, claims and causes of action arising out of, or connected with, the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Texas. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, your rights and obligations, or the rights and obligations of Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of Texas, without giving effect to any choice of law or conflict of law rules (whether of Texas or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than Texas.
Results: To request a winners list, send a self-addressed, stamped envelope to Kendra Scott Social Media Department, 1400 South Congress Avenue, Suite A-170, Austin, Texas 78704. Requests must be received by August 31, 2015.