Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-4 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. All custom pieces created on the Kendra Scott Color Bar™ will ship within 5 business days of an order being processed.
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes). The following shipping methods are in effect during this time:
• Ground (will arrive in 3-5 business days)
• Two-Day (will arrive in 2 business days)
• Overnight (will arrive the following business day)
• International: All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Kendra Scott Design, Inc. is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
We offer FREE GROUND SHIPPING for orders placed between December 2 - December 17, 2013 within the continental U.S.
All shipping charges are non-refundable. No exceptions.
During the holiday season, returns will be extended through January 25th, 2014. Returns will be accepted for all non-final sale items. When shipping a return, remember to include the return form and original invoice with your package. You will be refunded for your item in the same form of payment originally used, within 15 business days of our receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax. Items marked as gifts will be returned to the original form of payment or can be exchanged for another item.
**Please note that custom pieces created on the Kendra Scott Color Bar™ and all Sale Items purchased between November 27-December 2, 2013 that are purchased with the BFCM2013 promotion are NOT eligible for return or exchange. All sales from the Color Bar™ and sale items purchased with the BFCM2013 promotion are considered final.
Kendra Scott Design, Inc. provides FREE RETURN SHIPPING (within the continental US only). A pre-paid, pre-addressed shipping label will be provided with every order purchased on the website.
All returned packages must include the securely packaged merchandise, the original invoice, and a return form. Kendra Scott LUXE pieces must have tags attached in order to be exchanged or returned.
Items returned from gift with purchase promotions (excluding the gifted item) can be exchanged for their full value. If the exchange is below the promotional gift threshold, the free item must be returned or you will be charged for the full value.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday - Friday except for federal holidays. Processing begins after your package is recieved.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com or by phone 866-677-7023 between 9am – 6pm, Monday – Friday, CST.
By purchasing goods from Kendra Scott Design, Inc. you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.
An agreement for Kendra Scott Design, Inc. to sell goods is made when we accept your order. The description of goods, price and applicable tax are agreed on between purchaser and seller when order is placed. Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be cancelled.
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Kendra Scott Design, Inc. is not responsible for lost or damaged jewelry after delivery has been accepted.