International orders, previous purchases, gift card purchases, gift sets, layered sets, engagement rings, Custom Cut Elisa Lab Grown Diamonds, pre-orders, Yellow Rose by Kendra Scott fragrance, hats and accessories, apparel, or curated collection items, Wrangler x Kendra Scott, ©Disney | Kendra Scott, Dallas Cowboys collection, Dolly x Kendra Scott, Greek collection, LoveShackFancy x Kendra Scott, branded merchandise, fragrance, and items with an associated giveback are not eligible to receive a Birthday Discount or any type of code-based discounts. You may only use your Birthday Discount one time per calendar year.

Do you offer gift wrap? 

Yes! We are happy to offer complimentary gift wrap on our jewelry! On the checkout page under Delivery Method, check the checkbox next to "This order is a gift". We will wrap each item separately in an appropriate gift box. Home goods (decorative accessories, jewelry boxes & organizers, travel cases, picture frames, candles votives), fragrance, branded items, watches, gift sets, cross body bags, lobe wonders, earring supply kits, jewelry cleaners, and apparel cannot be gift wrapped.



I am purchasing several gifts on the same order. Can I add multiple gift messages? 

At this time, we are only able to add one gift message per order, but each item will be gift wrapped individually. The gift message will be printed and enclosed with one gift tag.



I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it? 

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to change items, update shipping items, or cancel orders.



I just placed an order – will I get a confirmation from you? 

Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with standard shipping, allow up to five business days), you will receive a second email that provides the UPS tracking information for your shipment. Please contact Customer Service via chat or email (service@kendrascott.com) if you have not received your confirmation emails. For information about international orders, please visit our International FAQ page.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? 

We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.



Why can I not select Two-Day or Next-Day shipping for my fragrance order?

Fragrance items are only eligible to be shipped with the Standard Shipping method only. We are not able to ship any orders with Fragrance included with Two-Day or Next-Day shipping methods or internationally.

I need to use two credit cards on my online order – how do I do that?

We are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)

I just placed an order. How will it be shipped to me? 

All domestic orders and returns are shipped via UPS (United Parcel Service), DHL, FedEx or Veho. Your tracking email will provide you with the carrier and tracking information for your shipment. We offer multiple shipping options (Standard, 2 Business Day, and Next Business Day). Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free standard shipping.



Do you ship internationally? 

Yes, please see our International FAQ for more information.



Dillard's

Macy's

Bloomingdale's

Liverpool

VonMaur

Nordstrom

Zappos

Zappos @ Amazon

Jewelry Pro @ Amazon

Zulily

Hello Molly

LavishlyHip

Rent the Runway

Revolve Clothing

Rocksbox

Stitch Fix

REEDS Jewelers

Vici Collection

Anthropologie

You can find other retailers that sell Kendra Scott near your location with the “Find Other Retailers Near You” tool here.



Kendra Scott proudly stands behind the quality of our products and offers a one-year Confidence Guarantee protecting against manufacturing defects in materials and workmanship for all jewelry purchased from a Kendra Scott retail store, kendrascott.com, or a Kendra Scott authorized reseller within the United States.

If you discover a manufacturing defect within one year of the original purchase date, we will evaluate the piece and either repair or replace it. If the original item is no longer available, we may provide a comparable style of similar value. A valid proof of purchase is required for all claims. Kendra Scott reserves the right to determine, at its discretion, whether a claimed issue qualifies as a manufacturing defect covered by the one-year Confidence Guarantee.

What’s Covered

We are happy to help with issues caused by manufacturing defects, including:

· Loose, missing, or misaligned stones

· Broken clasps or components due to a manufacturing issue

· Broken chains or malfunctioning closures not caused by excessive force

What’s Not Covered

· Normal wear and tear, including plating wear, scratches, dents, or discoloration (inclusive of tarnishing)

· Damage from misuse, accidents, improper care, or exposure to chemicals or water

· Unauthorized repairs or modifications

· Lost or stolen items

· Purchases made from unauthorized sellers

How to Get Help

If you purchased from a Kendra Scott store or online, please contact the original store location or email service@kendrascott.com. If you purchased from an authorized reseller, please contact that store directly for assistance.

Please note that our Confidence Guarantee is separate from our Return Policy. After 30 days from purchase, items are no longer eligible for return or refund but may still qualify for review under our Confidence Guarantee.

For full Terms and Conditions of Kendra Scott’s Confidence Guarantee, click here.

We are only able to offer repairs on our fine jewelry that was purchased and shipped within the United States. If you have an item needing repair or are located in another country, please contact Customer Service via chat or email (service@kendrascott.com), and we will be happy to look into your options.

Please view our Jewelry Care & Repair Policy here



What is the closest Kendra Scott near me? 

Find the closest Kendra Scott store to you here.



What other stores sell Kendra Scott? 

You can find other retailers that sell Kendra Scott near your location with the “Find Other Retailers Near You” tool here.



I have a discount code. How do I add that to my order? 

Discount codes can be applied in the 'Add a promo code' field in your Shopping Bag or in the Checkout screen and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.



I have two discount codes. How do I enter both? 

We are only able to apply one discount code per order.



I lost an earring! Can I buy just one?

As long as we have your earrings in stock, we are happy to offer you our Half Earring Exchange! Just bring your one earring into any of our retail stores, and we will be happy to sell you a brand-new pair of the same style and color for half price. If you do not live near one of our retail stores, contact Customer Service via chat or email (service@kendrascott.com) and we will look into your options. Some exclusions may apply. We do not offer a Half Earring Exchange for Fine Jewelry at this time.



Kendra Scott offers a 15% discount to healthcare workers, teachers, military and first responders every day in a Kendra Scott store only with a valid photo ID and online by verifying your eligibility with ID.me. When redeeming, the customer eligible for the discount must be present at the time of redemption and present a valid photo ID in-store. This discount is non-transferable and voidable if transferred prior to redemption. This discount may not be applied to previous purchases, fine jewelry, sterling items, vermeil items, watches and watch bands, pre-order items, gift sets, layered sets, anniversary items, engagement rings, Custom Cut Elisa Lab Grown diamonds, Yellow Rose by Kendra Scott fragrance, apparel, jewelry, boots, hats and accessories, Club Kendra, Wrangler x Kendra Scott, ©Disney | Kendra Scott, Dallas Cowboys collection, Dolly x Kendra Scott, Greek collection, LoveShackFancy x Kendra Scott, Clear Capsule, Kendra Scott hats and accessories, Eyewear, Fragrance, tech and bag accessories, givebacks, gift card purchases, sales tax, and shipping charges. It cannot be combined with other offers or with a Kendra Gives Back event. If we determine that you have misused your service discount, we reserve the right to refuse or cancel any future orders and to cancel your account. 

What is Purple Dot? 

Purple Dot is our trusted preorder partner. They help our preorders run smoothly, keeping your payment safe until your preorder is ready to ship and ensuring you are kept in the loop the whole time. 

What payment methods are accepted for preorders? 

Purple Dot accepts all the major credit cards - Visa, MasterCard and American Express. 

What happens to my money while I wait for my preorder? 

Your payment will be processed at the time your order is placed, securing your preorder items until they are ready to ship! 

Can I buy a preorder and in-stock item at the same time? 

Because payments are processed differently for preorders, you will not be able to purchase both preorder items and in-stock products in one cart. Preorder items will be added to a preorder bag on the item's page and will be purchased separately from any in-stock items. You will not be able to see preorder items in your Kendra Scott shopping cart before checking out. 

Can I use discount codes or gift cards on my preorder? 

Currently discount codes and gift cards cannot be used for preorder items. 

When will my preordered items ship? 

We are so excited for you to get your exclusive sparkle! Purple Dot will keep you updated on your projected shipping date and will notify you of any changes. We will update you via email once your items are on the way. You can also check your shipping date through our self-service portal here. 

Can I change the quantity or add items to my preorder since it has not shipped? 

Unfortunately, no. You cannot change the quantity or add more items to your preorder once the preorder is placed.  

I would like to use a different payment type; can I update this?   

We are not able to change any payment types on your preorder, once it is placed.   

Preorders cannot be placed with PayPal, Affirm, AfterPay, CashApp or ApplePay payment methods.  

Is there any way to expedite my preorder?  

No, we will not have any ability to change the shipping method or expedite your order.  

Can I cancel my preorder?  

Normally we will not be able to cancel once an order is placed, but we will have the ability to cancel before the items arrive to our warehouse. You can cancel your preorder any time before it ships here. Refunds will be processed within 3-5 business days, depending on your bank. 

Can I change the address of my preorder?  

Yes, you can update your shipping address before your order ships via the self-service portal here. 

Can I call my local store to place a preorder online for me? 

Due to limited availability, we are not accepting phone orders via our retail locations.